When choosing a service provider, the most critical aspect of your decision should be the network. If that fails, it all fails. Our network is built on Cisco's enterprise platforms. That simply means that you are assured the highest levels of reliability and performance, because the same Cisco technology that is powering the vast majority of today's business networks worldwide is powering ours.
702 Communications maintains a sophisticated Network Operations Center that provides management and surveillance on the entire network for all products and services.
We make use of applications like the following to insure a stable and secure network:
* Snort
* RRDtool
* Several internally developed or customized LAMP applications
* IPMonitor
* PGP
This collection of system tools, combined with our trouble ticketing system, allows 702 Communications to proactively notify customers of problems and outages, often times before they are aware of them. Our average time to respond to a opened trouble ticket is less than 15 minutes and currently we have met our SLA guidelines for all products 100% of the time in the current calendar year.
Customer Support
